This Product Disclosure Statement (‘PDS’) is issued by Flexewallet Pty Ltd ABN 16 164 657 032 AFSL 448066 (‘Issuer’).This PDS is designed to assist you in deciding whether to acquire the CryptoSpend Visa Prepaid Card (‘Card’).It is important that you read and understand this PDS. The information in this PDS does not take into consideration your individual financial situation,objectives, or needs. Prior to making any decision about the Card or whether to acquire it, you should consider whether this product is right for you. Any advice in this PDS is general advice only. You should consider the appropriateness of any general advice to your own circumstances before acting on it. For more information on the CryptoSpend Visa Prepaid Card, please visit https://cryptospend.com.au. This PDS is dated 18 October 2023.
Information in this PDS that is not materially adverse information may be subject to change from time to time. This updated information will be available at https://cryptospend.com.au and will be accompanied by a statement explaining the changes. The information which the Issuer will make available by way of these updates may change from time to time.
The Product is a Reloadable Visa Prepaid Card. The CryptoSpend App Can can be loaded with supported cryptocurrencies or Australian Dollars held within the CryptoSpend App. The customer can access the balance(s) of any cryptocurrencies or AUD anywhere Visa is accepted for purchases. The value of the cryptocurrency balance is represented/expressed in terms of AUD, however the funds remain held in cryptocurrency until point of sale. The product is not a credit or a charge Card, and the Card balance does not earn any interest. The acquisition of, or value loaded to the Card does not represent a deposit with, or investment in any of the parties involved in this product. The rate at which the cryptocurrency is quoted against AUD is retrieved from one of CryptoSpends OTC partners. These quotes may vary due to the volatility of the market. The price displayed on the screen at the time of transaction is the offered rate once a transaction is executed. This only applies when using any product of the application that involves cryptocurrency. Any Australian dollars usage in the app is quoted in Australian dollars. By using cryptocurrency on your CryptoSpend Visa card, you irrevocably authorise CryptoSpend to sell your cryptocurrency at the prevailing rate at the time of the purchase or pre-authorisation. The sale of cryptocurrency is subject to potential market fluctuations and you may be subject to these variations against the Australian Dollar at the time of the transaction. The rate of exchange for the cryptocurrency may be different at the time of pre-authorisation and at settlement, and the rate of exchange of the cryptocurrency sold can also change within this time. You authorise CryptoSpend to sell your cryptocurrency at the prevailing rate of exchange when it is settled if there is any difference between the settlement amount and the pre-authorisation amount.
The Card Issuer is Novatti Group Limited ABN 98 606 556 183, pursuant to a licence by Visa WorldWide Pte Limited., CryptoSpend is an Authorised Representative of Flexewallet Pty Ltd, ABN 16 164 657 032 (AFSL 448066) which holds an Australian Financial Services Licence (AFSL 448066), the issuer of this PDS.) authorising it to deal in, and provide general financial product advice in relation to, Non-Cash Payment Products, including this CryptoSpend Visa Prepaid Card. The Issuer is authorised to issue this CryptoSpend Visa Prepaid Card under an arrangement with VISA Worldwide Pte Ltd (‘VISA’).
By acquiring this Card, you are entering into a contractual relationship with the Issuer, not with VISA Worldwide Pte Ltd or any of the parties involved in this product.
Flexewallet can be contacted by:
Mail: G.P.O Box 171, 380 Bourke St, Melbourne VIC 3001 Australia
CryptoSpend Pty Ltd (ABN 12 630 245 813) (‘CryptoSpend”) is authorised under a signed agreement with the Issuer to act as the Program Manager for the Card. CryptoSpend (001303262), is an authorised representative of Flexewallet Pty Ltd’s AFSL and is the distributor and promoter of the Card. CryptoSpend is responsible for providing certain cardholder services to you, including providing you with your Card, arranging for a replacement Card to be issued to you in accordance with the terms set out in this PDS, providing lost and stolen services and assisting you with any queries you may have regarding you use of your Card. CryptoSpend can be contacted via:
Mail: PO Box 1182, Broadway 2007
Australia & New Zealand Banking Group Limited ABN 11 005 357 522 AFSL 234527 (‘ANZ’) is an authorised deposit-taking institution (‘ADI’) holding authority to carry on a banking business in Australia. All funds will be settled through the Issuers ANZ bank account.
Split Payments Pty Ltd (ACN: 604 057 598) (‘Split Payments’) is an Authorised Representative (number 1282223) of Amplus Global Pty Ltd (ACN 162 631 325), who is the holder of AFSL no. 505929. Split Payments is an intermediary in the settlement process.
CryptoSpend is not the issuer of the Card and does not have authority to:
If you have been told anything that is inconsistent with this PDS, or if you have been given any financial product advice by CryptoSpend or anyone seeming to act on behalf of Flexewallet, you should NOT rely on it in making any decisions about the Card. You should only rely on what is in this PDS.
There are some significant benefits to you associated with use of the Product, including:
There are some significant risks associated with use of the Card that you should be aware of, including:
The Financial Claims Scheme (“FCS”) is a scheme administered by the Australian Prudential Regulation Authority (“APRA”) to protect depositors from potential loss due to the failure of institutions. It provides depositors with a guaranteed protection, up to a cap. As at the date of this PDS, the FCS applies to deposits only. It does not extend to prepaid card products (including the Card or any Available Balance held on the Card).
If ANZ fails:
The risks associated with the Card may therefore be increased when you load or hold large amounts of money onto the Card
For more information on the FCS, refer to: http://www.fcs.gov.au/
The primary Fees & Charges are outlined below. All prices are payable in Cryptocurrency or AUD. For a full list, see the Cards Page
Card Renewal Fee (after card expiry)
Monthly Card Fee
ATM Withdrawal Fee
Emergency Replacement Within 2 Days (Domestic)
Emergency Replacement Within 24 Hours (International)
International Foreign Exchange Fee
(Charged when any transaction is processed outside of Australia)
The Fees and Charges may change from time to time. You will be given 60 days written notice before Fee changes come into effect. You can also find information about new fees and charges on the CryptoSpend website.
Maximum Card Balance (at any one time)
Maximum cumulative load over life of Card
ATM Withdraw Limit(at any one time)
Daily ATM Withdrawal Limit
If you have a complaint, you can contact CryptoSpend via:
Mail: PO Box 1182, BROADWAY, 2007
CryptoSpend will handle all complaints according to our internal dispute resolution procedure.
Our dispute resolution procedure requires that we provide an initial response to your complaint within 5 days, with a final response within 30 days. If we are unable to resolve your complaint to your satisfaction after the 30 days, you may be eligible to escalate the complaint to the Issuer’s external dispute resolution service.
The period of 30 days may be extended in exceptional circumstances or where the Issuer decides to resolve the complaint under the rules of the VISA scheme. If you wish to escalate the complaint, please tell us and we will facilitate referral free of charge.
The Issuer’s external dispute resolution service is:
Australian Financial Complaints Authority (AFCA)
Mail GPO Box 3, Melbourne VIC 3001
Phone 1800 931 678
Fax 03 9613 6399
Additionally, if your complaint is not satisfactorily addressed, you
may contact the Issuer by:
Phone 03 9013 0066
Mail G.P.O Box 171, 380 Bourke Street, Melbourne VIC 3000 AUSTRALIA
THE INFORMATION IN THIS USER GUIDE IS GENERAL INFORMATION ONLY. IT IS NOT A SUBSTITUTE FOR THE CARDHOLDER TERMS AND CONDITIONS WHICH COMPRISE THE CONTRACT BETWEEN YOU AND THE ISSUER FOR THE CARD. ACTIVATING OR USING YOUR CARD IS ACCEPTANCE OF THE CARD TERMS AND CONDITIONS.